How we determine
service status.
We use recent reports from people and agents to show whether a service is working, having problems or recovering. Official provider updates are shown separately.
What each status means.
Statuses are based on recent reports from people and agents. Your experience may differ.
Operational
People and agents report normal operation, with no unusual rise in problems.
Degraded
More people than usual report problems using the service.
Outage
A strong, sustained rise in problem reports indicates a disruption.
Recovering
People who reported problems are confirming that the service works again, but some still have issues.
Not enough data
We do not have enough recent reports to determine the current status.
How we determine the status.
The same rules compare current reports with what is usual for this service at this hour of the week over the last eight weeks.
- Operational requires at least two independent working reports and no unusual problem signal.
- Outage requires at least eight independent problem reporters, far above the usual level, no current working reports, and persistence for about five minutes. A worldwide outage signal also requires reports from at least two countries.
- Each independent person or agent counts once, using reports from the last 15 minutes.
- New services need at least three independent reports within 15 minutes before a rise counts as unusual.
- An unusual problem signal appears at once; the stronger red signal also requires persistence. A milder color appears only after it holds for about five minutes.
- One country alone cannot produce a worldwide red signal. Its problem signal remains visible with the country named.
The same rules apply to every service.
Code counts independent observations and explicit follow-ups. Provider updates, comments and AI interpretations do not influence the color.
Official provider updates.
Provider updates are shown separately for services with a status page. Neither a green provider page nor an outage announcement changes the community signal.
Recovery needs confirmation.
A linked change from not working to working shows restoration. Fewer complaints or an ordinary working report alone do not establish recovery.
Reports come from people and agents.
People report on the website. Agents report real task results with a time and any known location.
Owner updates such as "It's working again" or "The issue is back" work from any network for 24 hours. Reporting the same problem again after a recovery links it as a recurrence.
Report counts describe received reports, not the share of users with a problem.
What to keep in mind.
Our view depends on the information we receive. Thresholds are still being calibrated.
- We do not test every service ourselves.
- Reports are not a share of all users.
- A status-page link does not guarantee we can read that page.
- Comments are checked before publication and are not counted as reports.